When you know, he knows
what you're feeding him...

New Website Changeover

If you are already an existing customer of Australian Pet Treat Company and this is your first visit to our new website, you will not be able to log in to your account with your normal password.

To log in: Click the my account link, at the very top of your screen.

• Use your normal email address ( the same one you used on the previous website)

• Enter your Temporary password * (copy and paste)


     *This temporary password was sent out to existing customers via an email.

If you do not have this password - or have not received it - please send us an email via the contact us page and one of our friendly staff will provide it to you.

Once you enter the Temporary password, you will go straight into your account. and you will see a list of options as shown below:

Choose an option from the menu on the right or learn more about each option below:

• View Messages - You can receive and send messages to Australian Pet Treat Company about your order. When a message is sent regarding one of your orders, you will receive an email notification.
• View Order Status - See the status of every order you've placed at Australian Pet Treat Company, including whether it has been shipped, and if so an optional tracking number.
• Completed Orders - See all completed orders you've placed at Australian Pet Treat Company. You can also print invoices from this page.
• Return Requests - View any outstanding return requests you've made for products you ordered from Australian Pet Treat Company.
• Your Address Book - Add, edit and remove shipping and billing destinations from your address book.
• Wish Lists - Add, edit and remove wish lists, see items in your wish lists and optionally add each item to your shopping cart for purchase.
• Your Account Details - Update your contact details, email address and/or change your password.
• Your Recent Items - See a list of items you've recently viewed at Australian Pet Treat Company.

You can then click on

• "your address book" and update all of your billing and delivery details.
• "Your account details" to reset your password (from the temporary one to a new one.)

Once this has been done you can go back to the home page - look through the new site and go through to the checkout to make a purchase if you wish.

How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.

How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket on the left hand side of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.

 

How do I get to the checkout?
First locate the shopping cart basket on the left hand side column of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.

 

How do I edit my items?
First locate the shopping cart basket on the left hand side column of the online store or the link to "View Cart" in the top menu navigation bar.

 

How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket on the left hand side columns of the online store. When you click on this box, you will see items selected and a link to “Calculate Shipping”. From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
 

 

How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.

 

How do I track my order? Has it been shipped?
When your item has been shipped you will automatically receive an email that your item has been dispatched along with information that you may require to track the status of your order. This information may vary depending on the shipping method you have chosen. You can check the status of your order by clicking into the "Order Status" section via the link on the top menu navigation bar.

 

My order never arrived
Please contact our office via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.

 

An item is missing from my shipment.
Please contact our office via the "contact us" page if your order is incomplete or incorrect.

 

How do I create an account?
On the navigation bar at the top of the website,see a link to create a new account. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.

 

 

I forgot my password.
On the edit page of your account, found via the "log in" box on the top navigation bar, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.

 

What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method. The Australian Pet Treat Company accepts Mastercard, Visa and direct deposit. These options are available through the standard or Paypal checkouts.

 

 

 

 

 

Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website to enable us to process your order – however we do not store any credit card information or banking details.

 

Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.

 

I have a question on my charges.
Please contact the office via the "contact us" page if you have any questions regarding your order.

 

When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.

 

How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.

 

How do I contact you?
You can contact the office via the "contact us" page located in the storefront.